Support for all our products is currently on-line only (On-line ticket system and public forums). This enables us to keep our costs (and yours) down. We provide our customers with support in foreground mode and users of evaluation versions of our products can also rely on our help during trial period. We support only the latest versions of our products. If you have any problems with old versons, please, upgrade them before contacting our technical support. It often happens that you find bugs that have been already fixed in the latest build of a product.
Why to use Online Ticket system?
This system enables us to provide you with personal support and help. All our support specialists are monitoring the tickets with your requests and questions. That helps us to give you necessary support as soon as possible.
Asking you questions via email you may not be sure that we'll receive your messages or you'll get our answers. But you can be always sure that all your tickets will be registered and our team will get this information. You can monitor the status of your tickets and the way we process them.